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Business Use You must choose an option. Other Field cannot be empty. Your Request has been Submitted! As head of our Global Customer Support, your service expectations are of the highest importance to me. Our entire Western Digital team is customer-centric and committed to delivering and exceeding support expectations to provide you with customer experience excellence. We have worked hard to redesign our support portal to make your experience smooth and easy for you, our valued customer.
While I expect our Product Service Support Site will provide you with all solutions you may need, our Customer Support organization is also here to assist you and your organization should you have any unique or additional inquiries.
Contact information is easily accessible within the tool. SanDisk may, at its option, either: 1 repair or replace the Product with a new reconditioned or refurbished Product of equal or greater capacity, or another equivalent product; or 2 refund the current market value of the Product at the time the warranty claim is made to SanDisk if SanDisk is unable to repair or replace the Product.
This limited warranty gives you specific legal rights. National, state and local laws may grant you other rights that are not affected by this warranty. SanDisk warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to SanDisk's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market.
You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. SanDisk may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price.
SanDisk will not be liable for indirect or consequential damage including loss of data , or for damage caused by improper use including use in an incompatible device and use not in accordance with the instructions , or by improper installation, unprofessional repair, modification or accident. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. This Limited Warranty applies to new G-Technology storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale.
G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below. This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit www.
If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor. The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation.
There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-Technology is not responsible for returning to you product that is not under warranty. If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides.
You must return the covered hard disk drive using approved packaging to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point.
You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning.
Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater. This Warranty does not cover purchases of the Products from a Reseller by a party who is not intending to be the end user of the product.
This Warranty does not cover counterfeit, fake, or grey market products. Each Product is intended only for commercial use and should not be used by consumers or households. This Warranty does not cover any personal non-commercial use of the Product. SSD Dashboard, Crypto Erase and FlashSoft , the use of those programs is governed by the end user license agreement accompanying that program and not this Agreement.
This version of the warranty applies to Products purchased by Customer on or after July 21, Any technical support issues or warranty claims for the Products that arise during the first ninety 90 days after delivery to the Customer should be processed through the party from whom Customer purchased the Product.
If the Product in question is already embedded or pre-installed into a third-party device or computer system, Customer should contact the manufacturer of record for the third-party product for primary technical support and warranty claims. If Customer purchased this product separately as an end user or if the manufacturer of the third party computer system containing the Product has identified the Product as the sole source of the technical problem, then Customer may seek technical support by contacting Customer Service within the Warranty Period by email at support SanDisk.
Such technical support shall only address errors which are solely attributable to the manufacture of the Product. A Product will be considered to have a material defect or to be materially defective only if such Product does not meet the stated design lifetime up to the applicable Warranty Period and is returned to the appropriate location within the Warranty Period and subject to applicable performance threshold information contained in the Product's datasheet as produced or provided by Manufacturer.
This Warranty does not cover any damage to this Product which results from accident, abuse, misuse, natural or personal disaster, improper installation, the presence of a third party product within a computer system, or any unauthorized disassembly, repair or modification. It is possible for a Product to be used under conditions which cause the media to wear out and the Warranty to expire prior to the expiration of the stated time period in the Warranty Period, as specified in the applicable endurance specification.
In the event of a conflict between the terms of this Agreement and any existing valid set of warranty terms between Customer and Manufacturer, the terms between Customer and Manufacturer shall take precedence over this Agreement. However, this Agreement shall take precedence over the preprinted terms on all Customer forms including, but not limited to, purchase orders issued by Customer.
Manufacturer reserves the right, at its discretion, to direct the Customer to return products through the Reseller. Manufacturer will then issue an RMA number to Customer, together with instructions on shipping to Manufacturer the Product believed by Customer to be defective. Customer will return any such Product believed to be defective in an appropriate container, which will conspicuously bear the RMA number Customer obtains from Manufacturer prior to return. If Manufacturer determines that a defect does not exist in such Product, Customer will reimburse Manufacturer for all expenses associated with the return of such Product.
Products improperly labelled, packaged or shipped may result in a voiding of the warranty for that Product. Manufacturer is not responsible for damage incurred during shipping to our RMA receiving locations. Manufacturer may elect to repair or replace any non-conforming Product. Such replacement will be made with a new or reconditioned Product of equal or greater functionality as the returned Product.
If Manufacturer is not able to repair or replace the non-conforming Product, or if such options are not commercially reasonable, then Manufacturer shall provide Customer a credit for the non-conforming Product. An obsolete or discontinued product may be replaced with the same Product or, if a replacement is not available, a Product having similar function and capacity. Manufacturer is not responsible for any loss or damage to data as part of the RMA process. Customer understands that Manufacturer may have inadvertent access to the data on the returned Product during the RMA process.
In order to protect sensitive data from disclosure, Manufacturer recommends deletion of as much sensitive data from the Product as technically possible before sending the Product for RMA processing. This Warranty sets forth the entire liability and obligations of Manufacturer with respect to defects, breach of warranty or any other failure to perform or meet specification associated with any Products.
Manufacturer products, including the Product, must not be used in applications where failure could threaten injury or life, such as aviation, automotive, nuclear, medical or life support systems or any other form of ultra-hazardous applications , and under no circumstances shall Manufacturer have any Warranty or other obligations arising from any such Product uses. The term of the Warranty "Warranty Period" referred to above is measured in calendar years and begins upon the shipment date of the Product by Manufacturer.
In the event of a conflict between the table below and the Specifications, the Specifications shall take precedence. For users implementing solutions with multiple products, the endurance ratings assume uniform distribution of writes across all products.
For the following group of InfiniFlash products, the Warranty Period for the chassis expires at the end of the stated time period for the Product identified below. The endurance ratings assume uniform distribution of writes across all InfiniFlash Cards. This information is provided for informational purposes only and is not a metric by which the Warranty Period is measured. The product datasheets and specifications for the Products can be found on the Western Digital Customer Support site.
If the datasheet and specifications for the Product cannot be found on support. Please direct all questions concerning use of this warranty to: Western Digital Technologies, Inc. Ta ograniczona gwarancja nie obejmuje odzyskiwania danych. Los distribuidores pueden vender los Productos a los revendedores, quienes a su vez los venden a los usuarios finales. En la Ley del consumidor de Australia, se establece lo que constituye una falla principal. WD valora a sus clientes y siempre intenta proporcionarles el mejor servicio.
Las regulaciones actuales del gobierno de EE. Para una lista completa de los distribuidores autorizados en todo el mundo, consulte nuestra lista de distribuidores autorizados. Bulgaria, Hungary, Malta, Spain, Turkey and UAE consumers, or where statutorily permissible: SanDisk may, at its option, either: 1 repair or replace the Product with a new, reconditioned, or refurbished Product of equal or greater capacity, or another equivalent product; or 2 refund the current market value of the Product at the time the warranty claim is made to SanDisk if SanDisk is unable to repair or replace the Product.
Belarus, Cyprus, Denmark, Greece, Italy, Norway, Poland, Russia, Slovenia, UK, and Ukraine consumers, or where statutorily permissible: SanDisk may, at its option, either: 1 repair or replace the Product with a new Product of equal or greater capacity, or another equivalent product; or 2 refund the current market value of the Product at the time the warranty claim is made to SanDisk if SanDisk is unable to repair or replace the Product.
Austria, Estonia, Latvia, Lithuania, Belgium, Croatia, Czech Republic, Finland, France, Ireland, Luxemburg, Netherlands, Slovakia, South Africa, Sweden, and Switzerland consumers, or where statutorily permissible: SanDisk may, at its option, either: 1 repair or 2 replace the Product with a new, reconditioned, or refurbished Product of equal or greater capacity, or another equivalent product.
Germany, Portugal, and Romania consumers, or where statutorily permissible: SanDisk may, at its option, either: 1 repair or 2 replace the Product with a new Product of equal or greater capacity, or another equivalent product.
This constitutes SanDisk's entire liability, which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. Ireland IE : This warranty does not exclude or limit in any way liability for death or personal injury. Mein Produkt ist fehlerhaft. Was ist zu tun? Wie geht Western Digital vor?
Western Digital ersetzt das Produkt durch ein Produkt mit gleicher Funktion, die Transportkosten sind vorab bezahlt. Western Digital kann Ihr Produkt durch ein Produkt ersetzen, das bereits verwendet, repariert und auf die Einhaltung der Spezifikationen von Western Digital getestet wurde.
Western Digital "WD" hecht waarde aan je klandizie en probeert je steeds de beste service te bieden. Alleen wanneer je WD-product "Product" bij een erkende distributeur of wederverkoper is aangeschaft, verschaft WD een beperkte garantie. Distributeurs mogen Producten verkopen aan wederverkopers die Producten vervolgens aan eindgebruikers verkopen. Zie hieronder voor garantie-informatie of informatie over service. Service onder de garantie wordt alleen verstrekt als het Product wordt geretourneerd naar een erkend retourcentrum in de regio garantieregio's zijn Canada, V.
Dit kan regionale specifieke garantiegevolgen hebben. Neem contact op met de plaats van aankoop of rechtstreeks met de systeemfabrikant voor garantieservices. Niets in deze garantie wijzigt iets aan je wettelijke rechten volgens de Australische Competition and Consumer Act wet op concurrentie en consumenten of de Nieuw-Zeelandse Consumer Guarantees Act wet op consumentengarantie.
Feel free to post back if you have trouble finding the drivers or any other problem with the drive! Billion, I did get so far with your advice but wasn't quite sure what software to download from the website you gave me. I did try but it said I didn't have privileges.
I've now done that and everything is working perfectly Than you to both of you, much appreciated. In reply to DonnaW2's post on December 7, Hi, Thank you for keeping us updated. In reply to Billion Debbarma's post on December 8, I did a 'back up now' but the back up date didn't update. Thank you for replying to my questions. In reply to DonnaW2's post on December 8, You are most welcome!
Can you verify that the backup is current and not from the older date? If the update is OK and the date is the only problematic thing I'd say that you should turn to the MS's live support. If the backup is not updating I would try doing it on another external drive and see if the results are different.
Post back when you do the tests. Sorry, not great with this stuff, Donna. In reply to DonnaW2's post on December 9,
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